Refund policy

You have 30 days to return your order. The period starts on the day you receive your order. There’s no statutory right of return for online purchases in Switzerland – we offer it anyway, gladly.

Conditions

The item is unused and undamaged, in its original packaging, and you have the receipt or another proof of purchase.

How to return an item

Email us at hallo@nanimanu.ch within 30 days of receipt. We’ll get back to you promptly with the next steps. Please send returns to:

Hostettler & Durrer GmbH
NaniManu
Kronengasse 12
5400 Baden
Switzerland

You can also bring the item directly to our shop in Baden – see our opening hours.

Important: please always let us know before sending a return. We can’t accept items that arrive unannounced.

Return shipping costs

You cover the cost of the return shipment. If an item arrived faulty or damaged, or you received the wrong item, we’ll cover the return shipping.

Excluded from returns

  • Personalised items and custom-made pieces (e.g. engraved items)
  • Perishable goods (e.g. food)
  • Sale items and gift cards

Not sure whether your item can be returned? Just ask us.

Exchanges

The quickest way to get the item you want: return the one you received and order the new one separately. Or drop by our shop in Baden – we’ll exchange it on the spot.

Refunds

Once your return has arrived and been checked, we’ll let you know. The refund is issued within 10 working days to your original payment method. Depending on your bank or card provider, the credit may take a few days longer. If you haven’t received anything after 15 working days, please get in touch.

Faulty or damaged items

Please check your order as soon as it arrives and contact us straight away if anything is faulty, damaged or incorrect – we’ll find a solution. You’ll find more details in our warranty terms.

Questions?

We’re happy to help: hallo@nanimanu.ch or 056 552 50 20.