We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused and with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hallo@nanimanu.ch. Please note that returns must be sent to the following address: Hostettler & Durrer GmbH, NaniManu, Kronengasse 12, 5400 Baden, Switzerland

If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about your return, you can always contact us at hallo@nanimanu.ch.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, e.g. perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn, unused and with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hallo@nanimanu.ch.

Right of withdrawal for consumers

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession.)

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is thirty days from the day

• on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods, in the case where you ordered one or more goods in a single order and they are delivered together;
• on which you, or a third party other than the carrier indicated by you, acquire physical possession of the last item, in the case where you ordered multiple goods in a single order and they are delivered separately;

To exercise your right of withdrawal, you must inform us (Hostettler & Durrer GmbH, NaniManu, Kronengasse 12, 5400 Baden, email address: hallo@nanimanu.ch) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not mandatory. Alternatively, you can also withdraw via your customer account: https://account.nanimanu.ch.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You can withdraw your order in your customer account: https://account.nanimanu.ch or send us an email at hallo@nanimanu.ch

Exclusion and expiry of the right of withdrawal

The right of withdrawal does not exist for contracts:

• for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs, e.g. personalisation;
• for the supply of goods that are liable to deteriorate or expire rapidly;
• for the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract, and whose current value depends on market fluctuations beyond the control of the trader;

The right of withdrawal expires prematurely for contracts:

• for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
• for the supply of goods that, after delivery, were inseparably mixed with other goods due to their nature;
• for the supply of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Contact form

You can find the contact form here

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

Name of consumer(s):

Address of consumer(s):

Ordered on / received on:

Order number:

Reason for withdrawal:

Signature of consumer(s) (only if this form is notified on paper):

Date:

 

(*) Delete as appropriate.