Warranty conditions

We provide a 3-year guarantee on the flawless functioning of our NaniManu brand wooden products. All other products are guaranteed in accordance with Swiss law.

Warranty scope NaniManu's own wooden products

The warranty covers all defects in materials and workmanship that may occur under normal use and care. If a product proves to be defective due to defects in materials or workmanship within the 3-year warranty period, we will repair or replace the product at our discretion.

Exceptions

The following are excluded from the guarantee:

  • Damage caused by improper use or lack of care
  • Natural wear and ageing of materials
  • Damage caused by extreme weather conditions or moisture


General information about wood

We would like to point out that wood is alive. It is sensitive to climate and weather. Moisture is "bad". If you look after our products, wash them by hand, dry them immediately and occasionally rub them with food-grade oil, they will last a very long time.


Care instructions for our wooden products

To extend the lifespan, please note the following care instructions:

  • Clean the products by hand and avoid using dishwashers
  • Dry the products immediately after washing
  • Rub the products regularly with food-grade oil to protect the wood – we recommend linseed oil

Claim a warranty for NaniManu products

To make a warranty claim, please contact us with the following information:

  • Your name and contact information
  • A description of the defect and photos of the damaged product
  • The purchase date and a copy of the purchase receipt

We will review your claim as quickly as possible and inform you about the next steps.